The HCPC newsletter came into my inbox this
morning. You can read
it here. This newsletter touched a nerve… “In this month’s issue we focus on the importance of being open and
honest when things go wrong in the care or treatment of service users and flag
how discussing mistakes should form a key part of any health and care
professional’s practice.”
Mistakes *do*
happen. No one can pretend they do not. But after the immediate aftermath is
dealt with, management has a choice.
On the one hand the error can be seen as an
opportunity from which managers and practitioners can learn, and from which evidence
can be garnered to improve the quality of the service provided.
On the other hand, the failures of the service
which the incident highlighted can be ignored whilst the error is used as a weapon
with which management can perform a character assassination on the one who
slipped up.
It is a brave person who will speak up when
they have slipped up and take the chance that the management will take the
first choice and not the second. Perhaps this is a subject to which I am still
too close?
Yes… seven years later and I am still *very* bitter…
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